Job Description
CRM Manager
Nottingham, office based
Up to £40,000
09:00 - 17:00, Monday to Friday
Are you ready to drive impactful campaigns and shape customer relationships within a dynamic, retail ecommerce environment? We're seeking a proactive, data-driven CRM Manager to join our Nottingham-based client.
Key Responsibilities:
- Manage end-to-end campaign processes: strategize, plan, segment audiences, set up incentives, A/B test, and report robustly.
- Measure campaign impact to understand the incremental revenue driven through CRM activities (email, in-app, loyalty) within the digital strategy.
- Drive continuous development by enhancing member lifecycles, from acquisition to re-engagement across key customer segments.
- Leverage data insights to identify opportunities that boost engagement and conversion at all stages of the customer journey.
- Manage and expand the affiliate program.
Ideal Candidate Profile:
- Degree-qualified with 3+ years in CRM, ideally in retail ecommerce.
- Deep expertise in email marketing best practices; familiarity with Klaviyo is a plus.
- Background in loyalty programs, B2B/B2C apps, and working with ESPs.
- Exceptional communication and detail-oriented skills.
- Highly commercial and organised, with analytical prowess to interpret data and adapt strategies to drive value.
This role suits a motivated CRM professional with an entrepreneurial mindset, ready to make a difference in a fast-paced setting. If this sounds like you, apply today!
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
