On behalf of one of our clients, we are looking for an experienced Internal Sales Representative. You will be responsible for managing and growing existing customer relationships, handling inquiries, processing sales orders, and supporting the external sales team. This role is pivotal in delivering exceptional customer service, ensuring timely responses to customer inquiries, and maximizing sales opportunities.

Key Responsibilities:

Customer Relationship Management:

• Build and maintain strong relationships with key customers.
• Handle inbound sales inquiries via phone, email, and online platforms.
• Proactively identify customer needs and suggest suitable Glenair products.
• Follow up on leads and inquiries promptly to convert them into sales.

Sales Order Processing:

• Process customer orders accurately and efficiently using the internal sales systems.
• Liaise with other departments (logistics, production, and finance) to ensure smooth order fulfillment.
• Manage order status and provide regular updates to customers regarding delivery schedules and any delays.

Sales Support:

• Collaborate closely with the external sales team to support them with quotations, technical information, and customer communication.
• Prepare sales reports, quotations, and presentations as required.
• Provide product information, pricing, and lead times to customers.

Customer Service:

• Act as a key point of contact for resolving customer complaints and issues, ensuring a swift resolution.
• Deliver exceptional service by ensuring timely responses and comprehensive solutions to customer queries.

Product Knowledge:

• Stay up to date with Glenair UK's product range and industry developments to provide accurate and helpful information to customers.
• Participate in product training to gain a deep understanding of the technical specifications and applications of Glenair products.

Sales Growth:

• Identify upselling and cross-selling opportunities within the existing customer base.
• Assist in achieving sales targets and KPIs set by the Sales Manager.
• Contribute to campaigns and initiatives to increase sales and customer engagement.

Key Skills and Experience:

• Sales Experience: Proven experience in a sales or customer service role, preferably in the electronics, aerospace, or industrial sectors.
• Communication: Excellent verbal and written communication skills; capable of managing client relationships.
• Technical Knowledge: Basic understanding of electrical and mechanical components is advantageous (training will be provided).
• Organizational Skills: Strong attention to detail and the ability to manage multiple tasks and prioritize effectively.
• IT Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or ERP systems is a plus.
• Teamwork: Ability to work effectively as part of a team and independently.

Education and Qualifications:

• A-levels or equivalent (required).
• Bachelor's degree in business, engineering, or related field (preferred but not essential).
• Additional training in sales or customer service is a plus.

If this sounds like you'd be a good fit, please apply and one of our Consultants will be in touch!

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.