Job Description
Location: Heanor Site
Department: Customer Services
Business Unit: Construction
Reporting to: Team Manager
Pay Scale: TBC
Are you a proactive and customer-focused individual with a passion for sales? We are seeking an enthusiastic Internal Customer Service Sales Representative to join a well established business based in Heanor. In this role, you will work to retain and enhance business opportunities within their construction division by providing exceptional customer service and supporting the business in specification development to meet budget and growth targets.
Key Responsibilities:
- Sales & Customer Service: Process and manage orders efficiently, maintain strong relationships with customers, and proactively follow up on all sales quotations to maximise growth opportunities.
- Pipeline Management: Keep a well-maintained pipeline of prospective orders with timely follow-ups, ensuring engagement with potential customers.
- Order & Complaint Handling: Process customer orders and manage shipments, while addressing and resolving any delivery issues, discrepancies, or customer concerns.
- CRM & Lead Management: Maintain CRM records, analyse customer data, and ensure all business lead opportunities are fully explored and concluded.
- Collaboration & Development: Support both internal and external customers across departments, contribute to project development meetings, and participate in product training as needed.
- Promotional Campaigns & Customer Surveys: Call customers to promote services and marketing campaigns, complete satisfaction surveys, and take ownership of aftercare.
Required Skills & Attributes:
- Communication Skills: Ability to inform, advise, and provide assistance with professionalism and tact.
- Customer-Focused: Experience in external sales and customer service, with a deep understanding of customer needs and expectations.
- Organisational Ability: Efficient time management and the ability to work under pressure in a fast-paced environment.
- Problem Solving: Able to think creatively to resolve issues and enhance customer service standards.
- Technical Proficiency: Familiarity with customer service software, databases, CRM tools, and Microsoft Office.
- Team Collaboration: A proactive, results-oriented mindset with the ability to work collaboratively and support cross-training and coaching efforts within the team.
Qualifications:
- Minimum: GCSE level C/5 or above in Maths and English.
- Preferred: Experience in a sales and customer service environment, with demonstrated success in meeting and exceeding sales targets.
Join this company and play a crucial role in building and nurturing their customer relationships while driving their business forward!
Apply today to be part of a dynamic team where your customer service and sales skills will make an impact.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
