Job Description
THE OPPORTUNITY:
Macildowie are currently recruiting for a Holiday Sales Advisor working for a business based in Market Harborough. A holiday expert making positive connections with our customers to recommend and sell a holiday of a lifetime. To provide a seamless pre travel customer experience and solutions that promotes trust, loyalty and makes a lasting difference to our customers.
You will work on different shift patterns during our opening hours, which are Monday Friday 9am 7pm, Saturday 9am 5pm and Sunday 10am 4pm. You must be available to undertake initial training on a full time hours for a four week period
THE ROLE & YOUR RESPONSIBILITIES:
Be a brand ambassador, taking pride in demonstrating product knowledge, a desire to understand and exceed our customer needs to drive loyalty and satisfaction.
Maximise all sales opportunities by engaging and listening to customer needs, identify buying signals and overcoming objections in a warm, helpful and genuine manner. Provide solutions and looking into alternatives and upselling.
Positively communicate with customers to create excitement about their holiday of a lifetime. Showing genuine interest in customer's needs to establish rapport to build confidence and trust. Leaving the customer with a memorable and lasting impression that we care and value their loyalty.
Take ownership of all customer interactions (phone, email, live chat) to match customer needs with product and services to maximise revenue, customer loyalty and customer satisfaction, placing the customer at the heart of everything that we do.
Pro-actively contact customers to promote offers, services and update them on their holiday.
Signpost customers and providing information to help customer prepare to travel and have a stress-free holiday.
Work cross-functionally with other departments in the business, using their expertise to overcome barriers and fulfil customer queries.
Use all systems available to accurately inform, record, and fulfil customer needs.
Follow all business booking conditions, instructions and requirements to ensure integrity, accuracy of booking and the service provided to get it right first time.
Do the right thing for our customers and business by adhering to all regulatory requirements.
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
In order to be considered you must have strong customer service skills, communication skills and be be computer literate
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
