Job Description
Customer Care Adviser - Bedford (Temporary Possibility to Permanent)
We are currently representing a leading global brand seeking a Customer Care Adviser to join their dynamic UK team. This temporary position offers an exciting opportunity to work with a well-known consumer brand, delivering excellent customer service and support. The role is based in Bedford, with the potential for extension into January.
Main Responsibilities:
- Respond to customer queries via email, phone, and other media channels, delivering a professional and friendly service.
- Meet required KPIs and team SLAs.
- Make outbound calls to both current and historic customers for information purposes.
- Troubleshoot customer issues and provide advice on products, up selling when applicable.
- Contribute to process improvements and enhance operational efficiency.
- Assist with administrative tasks as required.
- Foster a positive and collaborative team environment.
Skills & Experience Required:
- Proven experience in a fast-paced customer care environment with strong attention to detail.
- A proactive, "can-do" attitude and a team player mentality.
- A confident and professional telephone manner with a bubbly personality.
- Self-motivated, able to manage your own workload and time effectively.
- Excellent communication skills and the ability to build effective relationships with customers and colleagues.
- Strong IT skills, including Microsoft Word, Excel, Outlook, and the Internet. Training will be provided for in-house systems.
- CRM system experience is preferred but not essential.
Role Details:
- Location: Fully on-site in Bedford.
- Working Hours: Monday to Friday, 9:00 am - 5:00 pm.
- Hourly Rate: Competitive, based on experience.
This is an exciting opportunity to join a globally recognised brand and make a real impact in the customer care space. If you're passionate about providing exceptional service and eager to work in a dynamic team, we'd love to hear from you.
To apply, please send your updated CV. Due to the volume of applications, we may not be able to respond to every candidate, so if you do not hear from us, please assume your application has been unsuccessful at this time.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
