Job Description
Job Title: Customer Service Representative
Location: Grantham, Lincolnshire
Salary: £23,500 per annum
Working Hours: Full-time, office-based
About the Role
We are seeking a motivated and experienced Customer Service Representative to join a dynamic and supportive team in Grantham. If you have a passion for delivering exceptional customer experiences and thrive in a professional office environment, this could be the perfect role for you!
Key Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels, ensuring a high level of service.
- Resolve customer issues promptly and professionally, escalating when necessary.
- Process customer orders and maintain accurate records of transactions.
- Collaborate with internal departments to ensure customer needs are met efficiently.
- Provide detailed information about products and services, assisting customers in making informed decisions.
- Proactively identify and suggest opportunities to enhance the customer experience.
About You:
To be successful in this role, you will need:
- A minimum of 2 years' experience in a customer service role.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities with a customer-focused mindset.
- High attention to detail and organisational skills.
- Proficiency in using computer systems; experience with CRM software is an advantage.
- A positive attitude and the ability to thrive in a fast-paced environment.
What We Offer:
- A competitive salary of £23,500 per annum.
- Full-time, office-based role with a supportive and collaborative team.
- Opportunities for professional development and career growth.
- Modern office facilities in a convenient Grantham location.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
