Job Description

Company Overview
I am currently recruiting for a well-established leader in the construction industry, known for our innovative solutions in form work, false work, and geotechnical services. Operating across the UK, Middle East, and Australia, they provide cutting-edge solutions for a range of construction projects. Their affiliated companies also specialise in concrete accessories and reinforcements, offering globally sourced solutions for the industry.

Role Overview
I am currently seeking a full-time, on-site Team Leader for the Customer Services/Hire and Sales Desk at their office in Burton Upon Trent. In this role, you will be responsible for managing daily operations, leading the Customer Services, Hire, and Sales Desk teams, and ensuring efficient work flow. You will oversee customer inquiries, coordinate the hiring and sales processes, and provide leadership to ensure team success and customer satisfaction.

Key Responsibilities
- Lead and manage the Customer Service, Hire & Sales Desk team, ensuring smooth daily operations.
- Supervise and mentor a team of Customer Service Coordinators, ensuring high levels of customer satisfaction and attention to detail.
- Act as the primary contact for both internal and external customer inquiries via phone and email.
- Process hire and sales orders throughout the project life cycle, from initial order to final return, with accuracy and timeliness.
- Provide contract administration support to the field sales team for equipment hire and sales within the construction industry.
- Produce management reports to support business objectives.
- Build and maintain professional relationships with customers, delivering high-quality service at all times.
- Ensure all work is executed in compliance with company policies and procedures.

Qualifications
- Proven leadership or supervisory experience in a customer service environment.
- Experience working on a Hire Desk or Sales Desk within the Plant & Equipment Hire industry or a Construction Plant Department.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to prioritise, strategies, and manage multiple tasks effectively.
- Solid commercial awareness.
- Proficiency in Microsoft Office Suite and CRM software.

What They Offer
- Competitive, bench marked basic salary
- 10% pension contribution
- Private Medical Insurance (PMI)
- 25 days holiday (increasing with service)
- Non-contractual bonus scheme
- Retail discounts
- Inclusive and dynamic work environment
- Flexible benefits tailored to your needs

If this opportunity aligns with your experience and aspirations, we encourage you to apply today!

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