Job Description

Company Overview

A well-established leader in the construction industry, this company has been at the forefront of innovation since its inception in 1990, specialising in form work, false work, and geotechnical solutions. With operations spanning the UK, Middle East, and Australia, they are known for delivering high-quality solutions on a global scale.

Areas of Expertise:

Formwork | Falsework | Ground Engineering | Concrete Accessories | Reinforcement

Position Overview

The company is seeking a Customer Services / Hire and Sales Desk Coordinator for a full-time, on-site role based in Burton Upon Trent. This position requires overseeing customer service operations, managing the hire and sales desk, and facilitating effective client communication.

Key Responsibilities

- Act as the main point of contact for customer inquiries, both internal and external, via phone and email.

- Oversee the entire life cycle of hire and sales orders, ensuring accuracy and timely processing.

- Provide administrative support for field sales teams concerning the hire and sale of construction equipment.

- Handle hire and sales inquiries from customers and internal sales teams.

- Organise the hiring and return of equipment, ensuring delivery and collection logistics are in place.

- Manage stock availability and transport logistics, offering alternative solutions when necessary.

- Process hire, sale, off-hire, and return orders using internal systems.

- Ensure all project documentation is completed accurately and updated regularly.

Requirements

- Experience in customer service, hire, or sales coordination.

- Background in construction, equipment hire, or builder's merchants is a must.

- Strong problem-solving abilities and keen attention to detail.

- Excellent communication and organisational skills.

- Ability to multitask and thrive in a fast-paced environment.

- Proficiency in MS Office and customer management systems.

What's on Offer

- Competitive salary aligned with industry benchmarks

- 10% pension contribution

- Private Medical Insurance (PMI)

- 25 days of holiday (with increasing allowance over time)

- Non-contractual bonus scheme

- Retail discounts

- Inclusive and dynamic workplace culture

- Free on-site parking and a modern working environment

- Flexible benefits tailored to individual needs

This is an exciting opportunity to join a leading company in the construction industry. Interested candidates are encouraged to apply now.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.