Laura Bradley

Part-Time Temporary Administrative Support for HR Team

Are you an experienced administrator looking for an engaging role within HR? Join our team as a Part-Time Temporary Administrative Support based in Swadlincote, providing crucial assistance to our HR department. This role offers an opportunity to contribute administrative expertise in a dynamic HR environment. The position is available until June 2024, requiring 25 hours per week.

Key Responsibilities:

- Provide comprehensive administrative support to the HR team, including filing, data entry, and document management.

- Assist in scheduling interviews, meetings, and maintaining HR calendars.

- Handle incoming calls, emails, and correspondence, responding promptly and professionally.

- Assist in HR-related documentation, including preparing reports and updating employee records.

- Help with the coordination of recruitment processes, such as posting job ads and organising candidate interviews.

- Maintain confidentiality of sensitive HR information and documents.

- Collaborate with team members to support various HR projects and initiatives.

Qualifications and Experience:

- Proven administrative experience, preferably in an HR or related setting.

- Proficiency in Microsoft Office suite (Word, Excel, Outlook).

- Strong organisational skills and meticulous attention to detail.

- Excellent communication and interpersonal abilities.

- Ability to manage time effectively, handle multiple tasks, and prioritise workload.

- Understanding of HR processes and confidentiality protocols is advantageous.

Position Type: Part-Time Temporary

Duration: Until June 2024

Hours: 25 hours per week

Location: Swadlincote

If you are interested in this position then apply now with an update CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Are you passionate about delivering excellent customer service? Do you thrive in a dynamic and fast-paced environment? We are currently seeking a dedicated Customer Service Advisor to join our client's team at our Mansfield town centre branch for a well-established business. This position requires individuals who are committed to providing outstanding service and have a strong attention to detail.

Location: Mansfield town centre

35 hours a week

Key Responsibilities:

- Assist customers with various banking inquiries, transactions, and account services.

- Provide personalised assistance to customers in person, over the phone, and via email.

- Process financial transactions accurately and efficiently.

- Promote and cross-sell banking products and services to meet customer needs.

- Resolve customer issues and complaints promptly and professionally.

- Adhere to all banking regulations and guidelines.

Requirements:

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and attention to detail.

- Ability to work effectively in a team-based environment.

- Availability to work 2/3 Saturdays a month.

- Full UK driving license required.

Preferred Qualifications:

- Previous experience in a customer service role, ideally within a banking or financial services environment.

- Knowledge of banking products and services.

- Proficiency in using banking software and systems.

Benefits:

- Competitive salary based on experience.

- Comprehensive training and development opportunities.

- Employee benefits package.

- Opportunity to work in a supportive and collaborative team environment.

If you are a motivated individual with a passion for customer service and meet the above requirements, we encourage you to apply for this exciting opportunity. Join our client's team and be part of a leading banking institution committed to excellence in customer satisfaction.

To apply, please submit your CV and why you are interested in this role. We look forward to receiving your application!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are actively seeking a Contract and Sales administrator to join a well and established team based in Burton On Trent.

This is a 12 month fixed term contract, working Monday to Friday (initially in the office full time but will change to hybrid once settled in with the role (2/3 days from home).

Salary is £27,000 - £31,000 depending on experience.

The contract and sales admin position operates in a fast-paced, dynamic industry, serving as a pivotal point between external customers, members of the sales team, and internal departments. This multi-faceted role requires a highly motivated and flexible individual capable of taking initiative to meet customer needs effectively.

Reporting to the Customer Sales Support Manager, the role holder will assist the management team and the wider team in various general duties to optimise the sales team's success.

Main Responsibilities:

- Raise Lease Purchase, Finance Lease, Hardware, and Content agreements, managing the end-to-end process with independent customers.

- Liaise with Finance and Legal departments to ensure checks are carried out in a timely manner and approvals gained.

- Request Due Diligence forms to be completed by customers where required and oversee the transfer of these to Legal.

- Manage and progress chase orders onto Production schedules in commercial priority, staying aware of the business's priority criteria.

- Liaise with the production facility to prioritise customer deliveries and communicate schedules to customers and colleagues.

- Evaluate all new and dormant account credit requests to ensure suitability for processing by accounts and progress chase through to set up as new accounts.

- Ensure that sales orders and purchase orders are accurately placed in the system.

- Maintain customer records on the company's internal systems and report any material changes in the customer's business.

- Assist in the production of reports on machines sold/dispatched against budget and forecast.

- From time to time, provide cover for other gaming sales team members.

Required Skills and Experience:

- Ability to multi-task, prioritise, and manage time effectively.

- Excellent written and verbal communication skills, along with exceptional customer service skills.

- Excellent numeracy.

- CRM/Sales Order Experience.

- Demonstrable experience in Excel and Word software.

- Knowledge of administrative record-keeping practices.

- The ability to build relationships at all levels.

- Diligence, motivation, and a proactive approach toward problem-solving.

- Exceptional interpersonal skills.

Beneficial Experience:

- Experience with D365.

- Familiarity with sales contracts and agreements.

If you are interested in this role please apply with your most up to date CV and one of our consultants will call you to discuss.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Outcome Testing Analyst Lead

An exciting opportunity has arisen for an experienced Customer Outcome Testing Analyst Lead to join a dynamic financial services organisation. This key role, reporting to the Customer Outcomes Manager, will be responsible for ensuring that the organization delivers excellent customer outcomes in line with Consumer Duty and other regulatory requirements. You will lead a team of Customer Outcome Testing Analysts, overseeing the entire process of outcome-based testing (OBT) for key customer journeys and interactions, ensuring processes meet the diverse needs of the company's customer base.

The role focuses on analysing customer journeys to assess the quality of outcomes, identifying both strengths and areas of improvement. You will work closely with internal stakeholders and external partners to provide insights that drive enhancements in communication, policies, and processes. As the Subject Matter Expert (SME) in Outcome-Based Testing, you will play a pivotal role in ensuring that both the company and its suppliers maintain the highest standards of customer service.

Key Responsibilities:
- End-to-End Testing: Lead the execution of OBT, reviewing all aspects of customer journeys from initial interaction to post-sale follow-up, ensuring positive outcomes.
- Root Cause Analysis: Conduct detailed analyses to identify patterns, trends, and root causes of both good and poor customer outcomes.
- Continuous Improvement: Collaborate with key departments, including customer service, compliance, and product development, to recommend improvements based on OBT results and enhance overall customer experience.
- Governance and Reporting: Provide comprehensive MI (Management Information) and findings to senior leadership, presenting insights at relevant governance forums and ensuring effective escalation of issues.
- Compliance and Risk Management: Work with the risk and compliance teams to ensure that all customer interactions meet FCA standards and minimise exposure to regulatory and business risks.
- Stakeholder Engagement: Act as a key stakeholder in Consumer Duty implementation, ensuring that all relevant changes are embedded across the business, and support operational and compliance teams in adhering to these standards.
- KPI Management: Manage testing activities in alignment with the OBT plan, ensuring team KPIs and deadlines are met, while providing regular feedback and coaching to team members to support their personal development.
- Staff Training and Mentor-ship: Lead, motivate, and develop your team, ensuring that all analysts understand OBT principles, objectives, and regulatory expectations, and contribute to a positive working environment.
- Process and Policy Improvement: Use findings from OBT to identify gaps in policies or procedures, recommending and supporting the implementation of changes that improve customer outcomes.

Additional Responsibilities:
- Attend and contribute to internal forums and committees to ensure customer outcome strategies are effectively communicated and integrated across the business.
- Participate in cross-functional calibration sessions with quality assurance, complaints, and root cause analysis teams to align OBT outputs and drive consistent improvements in customer service.
- Liaise with external partners and suppliers to review and ensure their compliance with customer outcome standards.

Competencies and Skills Required:
- In-depth knowledge of FCA regulations, especially DISP, GDPR, and Consumer Duty, and a thorough understanding of compliance requirements within retail/consumer finance.
- A proven track record in customer outcome testing, complaint handling, and root cause analysis, preferably within the financial services sector.
- Strong analytic skills, with the ability to interpret data, assess findings, and provide actionable insights that align with business objectives.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organisation.
- Strong leadership skills, with experience managing teams and fostering a collaborative, high-performing environment.
- High degree of flexibility, resilience under pressure, and the ability to adapt to regulatory and operational changes.

Qualifications and Experience:
- Demonstrable experience in a customer outcome testing or regulatory compliance role within financial services.
- Strong working knowledge of FCA Rule Books and relevant consumer finance regulations.
- Proven ability to lead and mentor teams, driving performance and quality standards.
- Experience of working in a fast-paced, customer-focused environment, with a commitment to delivering good customer outcomes.
- High proficiency in data analysis, with experience in MI reporting and dashboard creation.

Why Join?
This is a fantastic opportunity to take on a strategic role within a respected financial services organisation. You will have the chance to make a real impact by driving improvements in customer outcomes and ensuring that the company not only meets but exceeds regulatory standards. If you are passionate about customer advocacy and compliance, and thrive in a leadership role, this position offers both challenge and reward.

If you believe you have the skills, experience, and drive to succeed in this role, we encourage you to apply!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Customer Service Advisor - Construction Equipment

Location: Burton on Trent

Industry: Construction Equipment Rental and Sales

We are seeking a highly organised and customer-focused individual to join a well-established company as a Customer Service Advisor. The role, based in Burton on Trent, will involve providing comprehensive support to both internal and external customers. If you have a strong background in processing hire and sales orders for construction equipment and are committed to delivering exceptional service, we want to hear from you!

Key Responsibilities:

Single Point of Contact Support

Provide a single point of contact for communications and enquiries from internal and external customers via telephone and email.

Order Processing

- Handle the processing of Hire and Sales orders throughout the project life cycle, ensuring accuracy and timely completion.

- Offer contract administration support to the field sales team for equipment hire and sales within the construction industry.

- Execute all work in accordance with Company policies and procedures.

Customer Relationship Management:

- Develop and maintain professional relationships with internal and external customers.

- Address and resolve equipment hire and sales enquiries promptly, maintaining high levels of customer service.

Logistics Coordination:

- Arrange on and off-hire of equipment as per customer requests.

- Verify equipment and transport availability from stock holding or supply chain, proposing alternatives when necessary.

Documentation and Query Resolution:

- Process orders, instructions, and equipment returns through the Company's computer system.

- Ensure all project documentation is completed accurately and in a timely manner.

- Take ownership of and resolve customer queries in a professional manner.

Health, Safety, and Quality Compliance:

- Execute all activities in accordance with the Company's Health, Safety, Environmental, and Quality procedures.

Team Collaboration and Promotion:

- Communicate effectively with colleagues to maintain high levels of customer service.

- Proactively promote the company and its services.

General Administration:

- Handle general administration tasks such as incoming/outgoing post, filing, and purchasing.

- Undertake office reception and telephone switchboard duties as required.

Other Duties:

- Perform any other duties as reasonably requested by the UK Operations Manager.

Qualifications and Skills:

- Previous experience in a similar role, preferably in the construction equipment industry.

- Strong organisational skills with attention to detail.

- Excellent communication and interpersonal skills.

- Proficiency in using computer systems for order processing.

- Knowledge of health, safety, and quality procedures.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Part-Time Customer Service Advisor
Location: Mansfield, Nottinghamshire
Salary: £23,500 per annum (pro-rota)
Working Hours: 25 hours per week, flexible schedule
Work Location: On-site

About the Role
We are recruiting on behalf of a reputable construction company in Mansfield, seeking a dedicated Part-Time Customer Service Advisor to join their team. This role offers flexibility in working hours, making it ideal for someone seeking work-life balance while contributing to a fast-paced, dynamic industry.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in person, providing timely and professional support.
• Assist customers with order processing, product information, and resolving any queries.
• Maintain accurate records of customer interactions and transactions.
• Liaise with internal departments to ensure customer needs are met efficiently.
• Support administrative tasks, including data entry and reporting.

About You:
We are looking for someone who:

• Has prior experience in a customer service role, ideally within the construction or related industry (preferred but not essential).
• Possesses excellent communication and interpersonal skills.
• Is highly organised with strong attention to detail.
• Can manage multiple tasks effectively in a busy environment.
• Demonstrates a proactive, problem-solving attitude.

What We Offer:

• Competitive salary of £23,500 per annum (pro-rota for part-time hours).
• Flexible working schedule (25 hours per week).
• Opportunity to work with a well-established company in the construction sector.
• Supportive team environment with potential for growth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Customer Service Assistant
Location: Mansfield
Salary: Competitive (Full-time, Permanent)

About the Role
We are recruiting on behalf of a leading UK and European manufacturer in the packaging industry, known for their innovative approach and commitment to customer satisfaction. With ambitious growth plans, they are seeking an enthusiastic Customer Service Assistant to join their dynamic team on a full-time basis.

This is a fantastic opportunity to work in a fast-paced environment, providing exceptional service and supporting both customers and internal teams.

Key Responsibilities
As a Customer Service Assistant, you will:

• Respond to customer queries via phone and email with professionalism and efficiency.
• Provide accurate information and resolve customer issues effectively.
• Process customer purchase orders, generate invoices, and create export documentation.
• Collaborate with internal departments to ensure customer needs are met.
• Work towards achieving performance targets and KPIs.
• Manage internal hospitality and catering requirements as needed.
• Support the management team with ad-hoc tasks, including travel arrangements.

Key Requirements
The ideal candidate will have:

• Previous experience in a customer service role (minimum of 2 years required).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive mind-set.
• The ability to perform well under pressure in a fast-paced environment.
• Attention to detail and accuracy in record-keeping and data entry.
• Proficiency with SAP software (essential).
• A positive, customer-focused attitude.

Benefits

• Company pension scheme
• Cycle-to-work scheme
• Health and well being programme
• On-site parking
• Sick pay

Schedule: Monday to Friday
Education: GCSE or equivalent (preferred)

Why Apply?
This is your chance to join a forward-thinking company with exciting growth opportunities. If you're passionate about delivering outstanding customer service and are looking for a rewarding career, this role could be perfect for you.

Note: Work location is office-based, Monday to Friday.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Customer Service Representative
Location: Mansfield, Nottinghamshire
Salary: Up to £25,000 per annum
Working Hours: Full-time, office-based

About the Opportunity
A fantastic opportunity has arisen for a Customer Service Representative to join a thriving team based in Mansfield. Our client is looking for a dedicated professional who thrives on delivering exceptional customer experiences and can handle inquiries with confidence and efficiency.

The Role:
As a Customer Service Representative, you will:

• Manage customer inquiries via phone, email, and other communication platforms.
• Provide outstanding service by resolving issues promptly and professionally.
• Maintain accurate customer records and documentation.
• Work closely with internal teams to ensure customer satisfaction.
• Share insights and feedback to improve processes and enhance the customer journey.

About You:
Our client is seeking a candidate who has:

• A minimum of 2-3 years in a customer service role.
• Excellent communication skills and a customer-focused mind-set.
• A proactive and problem-solving approach to challenges.
• Strong organisational skills and attention to detail.
• Proficiency with computer systems, with CRM experience being a plus.

Why Apply?
This is an excellent opportunity to join a supportive and professional environment offering:

• A competitive salary of up to £25,000.
• A full-time, office-based role with potential for career progression.
• Modern facilities in a convenient Mansfield location.

Next Steps:
If you're interested in this position, apply today by sending your CV.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Customer Service Representative
Location: Grantham, Lincolnshire
Salary: £23,500 per annum
Working Hours: Full-time, office-based

About the Role
We are seeking a motivated and experienced Customer Service Representative to join a dynamic and supportive team in Grantham. If you have a passion for delivering exceptional customer experiences and thrive in a professional office environment, this could be the perfect role for you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels, ensuring a high level of service.
• Resolve customer issues promptly and professionally, escalating when necessary.
• Process customer orders and maintain accurate records of transactions.
• Collaborate with internal departments to ensure customer needs are met efficiently.
• Provide detailed information about products and services, assisting customers in making informed decisions.
• Proactively identify and suggest opportunities to enhance the customer experience.

About You:
To be successful in this role, you will need:

• A minimum of 2 years' experience in a customer service role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities with a customer-focused mindset.
• High attention to detail and organisational skills.
• Proficiency in using computer systems; experience with CRM software is an advantage.
• A positive attitude and the ability to thrive in a fast-paced environment.

What We Offer:

• A competitive salary of £23,500 per annum.
• Full-time, office-based role with a supportive and collaborative team.
• Opportunities for professional development and career growth.
• Modern office facilities in a convenient Grantham location.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Service Executive

Role: Customer Service Executive

Reporting to: Customer Services Support & Development Manager

Location: Heanor site - site based 3 days and home based 2 days (pro rota)

Expectations:

We are seeking a proactive Customer Service Executive for a well-established business dedicated to retaining and enhancing business through a customer-focused approach. The role involves supporting the business in meeting budget and growth targets while promoting an excellent service culture.

Purpose:

The Customer Service Executive will support the Customer Team by ensuring timely and accurate handling of customer enquiries, overseeing operational duties, and assisting the team in achieving their objectives. The role is pivotal in promoting strong customer service values.

Main Duties:

- Order Processing: Process orders (manual and EDI) efficiently, manage ship schedules, confirm orders, book deliveries, chase stock, and handle pro formal payments.

- Supplier Management: Process purchase orders for bespoke/non-stock items, chase supplier invoices, and create new codes for bespoke units.

- Customer Interaction: Handle customer service calls, maintain relationships by addressing questions and concerns professionally.

- Enquiries and Quotes: Maintain enquiries and quotes, generate new business, raise and amend quotes, investigate transport costs, and send product information.

- Quote Follow-Up: Ensure all quotes are recorded accurately and followed up in line with business processes.

- Complaint Handling: Record delivery issues, process customer credit requests, investigate discrepancies, and find appropriate solutions.

- Product Promotion: Promote products and services, support marketing campaigns through customer calls.

- Housekeeping Duties: Manage ship schedules, update contact information, mark old accounts inactive, and maintain electronic paperwork.

- Liaison: Support internal and external customers across departments.

- Project Participation: Contribute to project development meetings and propose system/process improvements.

- Product Training: Participate in product training sessions as required.

- Cross-Training: Engage in cross-training across teams and departments, coach team members as needed.

- Personal Development: Take ownership of ongoing development and partake in relevant training.

- Adaptability: Show motivation and adaptability in a fast-paced, ever-changing environment.

- Customer Satisfaction: Complete customer satisfaction surveys and take ownership of customer aftercare.

- Sales Support: Act as an internal support arm to the external sales team, participate in bi-annual off-site visits, and build customer and colleague relations.

KPIs:

- Annually:

- Hazard reporting - 6 per year

- 2 customer visits/training (Microsoft Teams meetings applicable)

- Bi-Annually:

- See Incentive scheme

- STP - 97.5%

- Monthly:

- Credits vs invoices - 2%

- Fortnightly:

- Complaints over two weeks - 0

Person Specification:

Previous Work Experience:

- Experience in a customer service-focused environment.

Personal Attributes:

- Strong communication skills for informing, helping, and advising customers.

- Effective listening skills to understand customer requirements.

- Problem-solving abilities.

- Confidence, patience, tact, and diplomacy.

- Creative thinking for improving customer service standards.

- Ability to work well under pressure.

- Organisational and planning skills for developing customer service policies.

Skills & Abilities:

- Knowledge of customer service principles and practices.

- Proficiency in customer service software, databases, and CRM tools.

- Proficient in MS Office applications.

- Customer-focused mind set.

- Experience in external customer service delivery.

- Excellent written and verbal communication skills.

- Understanding of customer and product requirements.

- Knowledge of CRM systems.

Qualifications:

- Essential: Minimum GCSE level C/5 in Maths and English.

- ICS First Impressions

If this sounds like something you would be interested in, please submit your CV and I will contact you.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are actively seeking a Customer Executive to join a well established business based in Bingham, Nottingham. Our clients top priority is to deliver excellent customer service and this is an amazing opportunity to join a expanding, family ran business!

Reporting to: Customer Service Manager

Hours: Full-time (9:00am - 5:00pm, Monday to Friday)

Salary: £24,000 (+ bonus)

Package and Benefits

- Competitive Salary

- Free on-site gym access

- Vitality Health Insurance

- On-site parking

- 33 days holiday (inclusive of bank holidays)

The ideal candidate would be someone who has a previous background in Customer Service, ideally in the construction industry however this is not essential, personality is the main driving factor for success in this role, being able to build and maintain relationships. If you can demonstrate the above then we want to hear from you.

Key Responsibilities and Duties:

- Support daily customer service operations

- Process customer enquiries and orders efficiently

- Manage order bookings using the Warehouse Management System

- Coordinate with couriers for timely deliveries

- Resolve customer issues and collaborate across departments for improvement

Key Skills & Requirements

- Proficient in CISCO phone systems and Google Drive

- Strong team player willing to support cross-departmental initiatives

- Customer-focused with a dedication to exceeding expectations

- Previous experience in industrial/commercial sales and distribution preferred

- Experience managing people and strong commercial acumen desired

If you are keen on this opportunity please apply with your most up to date CV and one of our Consultants will give you a call to discuss in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Customer Services Manager

Location: Burton upon Trent

Salary: £33,000 - £37,000 p/a

Reports to: Head of Operations

Department: Member Services

About the Role:

I am seeking an experienced and dynamic Member Services Manager for a well-established company to lead and manage the Member Services department. This pivotal role requires a strong customer-focused approach, proven leadership skills, and the ability to drive team performance. As a key player in their operations, you will oversee daily activities, ensure exceptional member service, and implement processes to optimise efficiency.

Key Responsibilities:

- Lead and oversee daily operations of the Member Services Department.

- Manage and motivate a small team, ensuring top-notch service across all customer contact channels including email, ticketing systems, and more.

- Act as the primary point of escalation for complex member and partner queries, ensuring swift resolution.

- Develop and maintain standard operating procedures, service protocols, and program processes.

- Monitor and enhance customer service platforms, ensuring compliance with GDPR and other regulations.

- Collaborate with the Head of Operations on KPIs and other performance metrics.

- Foster a culture of continuous improvement and member satisfaction.

Person Specification:

- Proven experience in managing and leading customer service departments.

- 3-5 years of team leadership experience, with a coaching and motivational management style.

- Strong communication skills, both verbal and written.

- Detail-oriented with excellent problem-solving abilities.

- Experience in developing and implementing customer service policies and procedures.

- Analytical skills with a commercial mind set.

- Familiarity with customer service management systems, particularly Zendesk, is desirable.

- Ability to multitask and adapt in a dynamic environment.

Qualifications:

- Level 3 Diploma in Customer Service or a related qualification is highly desirable.

This is a fantastic opportunity to be part of a dedicated team, where your contributions will directly impact the member experience. This company offers a competitive salary and a supportive work environment that encourages professional growth.

If this sounds like a role you are interested in, I am eager to talk to you. Please apply for the role with your latest CV and we will have a call.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Location: Heanor Site
Department: Customer Services
Business Unit: Construction
Reporting to: Team Manager
Pay Scale: TBC

Are you a proactive and customer-focused individual with a passion for sales? We are seeking an enthusiastic Internal Customer Service Sales Representative to join a well established business based in Heanor. In this role, you will work to retain and enhance business opportunities within their construction division by providing exceptional customer service and supporting the business in specification development to meet budget and growth targets.

Key Responsibilities:

• Sales & Customer Service: Process and manage orders efficiently, maintain strong relationships with customers, and proactively follow up on all sales quotations to maximise growth opportunities.
• Pipeline Management: Keep a well-maintained pipeline of prospective orders with timely follow-ups, ensuring engagement with potential customers.
• Order & Complaint Handling: Process customer orders and manage shipments, while addressing and resolving any delivery issues, discrepancies, or customer concerns.
• CRM & Lead Management: Maintain CRM records, analyse customer data, and ensure all business lead opportunities are fully explored and concluded.
• Collaboration & Development: Support both internal and external customers across departments, contribute to project development meetings, and participate in product training as needed.
• Promotional Campaigns & Customer Surveys: Call customers to promote services and marketing campaigns, complete satisfaction surveys, and take ownership of aftercare.

Required Skills & Attributes:

• Communication Skills: Ability to inform, advise, and provide assistance with professionalism and tact.
• Customer-Focused: Experience in external sales and customer service, with a deep understanding of customer needs and expectations.
• Organisational Ability: Efficient time management and the ability to work under pressure in a fast-paced environment.
• Problem Solving: Able to think creatively to resolve issues and enhance customer service standards.
• Technical Proficiency: Familiarity with customer service software, databases, CRM tools, and Microsoft Office.
• Team Collaboration: A proactive, results-oriented mindset with the ability to work collaboratively and support cross-training and coaching efforts within the team.

Qualifications:

• Minimum: GCSE level C/5 or above in Maths and English.
• Preferred: Experience in a sales and customer service environment, with demonstrated success in meeting and exceeding sales targets.

Join this company and play a crucial role in building and nurturing their customer relationships while driving their business forward!

Apply today to be part of a dynamic team where your customer service and sales skills will make an impact.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are recruiting an exciting opportunity within a prestigious national law firm for a forward-thinking digital specialist to join as Digital Officer. As part of their dynamic team, you will collaborate with the Head of Digital to craft and execute the company's digital and data strategy.

About the Role

Embrace the flexibility of the hybrid working model as you play a pivotal role in shaping the digital presence and enhancing engagement. Your responsibilities will encompass implementing digital strategies, refining user experiences, and facilitating seamless communication across diverse platforms. Here's what you'll be doing:

Key Responsibilities

- Collaborate closely with the Head of Digital & Digital Manager to advance the company's digital and data strategy.

- Oversee the company's public-facing digital communication channels, including the website, email marketing, and social media, to foster connections with current and prospective clients and cultivate new business opportunities.

- Develop a road map outlining key activities and milestones for each channel to amplify the firm's digital footprint.

- Establish robust data and analytical management by crafting user-friendly reporting for stakeholders, enabling performance enhancements and bench marking against key performance indicators & ROI.

- Assist in digital transformation efforts, encompassing penalisation and CRM integration with website & email marketing.

- Innovate operational methodologies, leveraging applicable technologies to facilitate seamless content publication across multiple digital channels.

- Play a pivotal role in new digital, CRM, and email projects, spanning from inception to delivery.

- Spearhead SEO and keyword tracking efforts, including managing tools to optimise website performance.

- Provide support for paid media advertising initiatives such as PPC and LinkedIn sponsored content.

- Collaborate with the digital assistant to produce and disseminate high-quality digital media, including video, podcasts, & info graphics.

- Offer proactive digital marketing counsel to the company and deliver top-notch end-user support and training.

- Foster collaboration with supporting teams to develop impactful client-centric digital marketing campaigns.

- Stay abreast of current digital trends & technologies, continuously enhancing technical expertise.

Your Skills and Qualifications

- Previous experience in a similar role, preferably within a professional services environment.

- Extensive experience supporting complex digital marketing initiatives with a solid grasp of web design and digital growth techniques.

- Profound understanding and experience in leveraging digital technologies to augment the marketing communications process, encompassing CRM, website, email marketing, and social media.

- Familiarity with the digital technologies: Umbraco, Microsoft Customer Insights Journeys, and Microsoft Sales Enterprise.

- Strong team player with the ability to manage your workload effectively.

- Thrive in a challenging, demand-led environment where your expertise is valued and recognised.

To apply, please submit your CV and why you are interested in this role. We look forward to receiving your application!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Description

Company Overview

A well-established leader in the construction industry, this company has been at the forefront of innovation since its inception in 1990, specialising in form work, false work, and geotechnical solutions. With operations spanning the UK, Middle East, and Australia, they are known for delivering high-quality solutions on a global scale.

Areas of Expertise:

Formwork | Falsework | Ground Engineering | Concrete Accessories | Reinforcement

Position Overview

The company is seeking a Customer Services / Hire and Sales Desk Coordinator for a full-time, on-site role based in Burton Upon Trent. This position requires overseeing customer service operations, managing the hire and sales desk, and facilitating effective client communication.

Key Responsibilities

- Act as the main point of contact for customer inquiries, both internal and external, via phone and email.

- Oversee the entire life cycle of hire and sales orders, ensuring accuracy and timely processing.

- Provide administrative support for field sales teams concerning the hire and sale of construction equipment.

- Handle hire and sales inquiries from customers and internal sales teams.

- Organise the hiring and return of equipment, ensuring delivery and collection logistics are in place.

- Manage stock availability and transport logistics, offering alternative solutions when necessary.

- Process hire, sale, off-hire, and return orders using internal systems.

- Ensure all project documentation is completed accurately and updated regularly.

Requirements

- Experience in customer service, hire, or sales coordination.

- Background in construction, equipment hire, or builder's merchants is a must.

- Strong problem-solving abilities and keen attention to detail.

- Excellent communication and organisational skills.

- Ability to multitask and thrive in a fast-paced environment.

- Proficiency in MS Office and customer management systems.

What's on Offer

- Competitive salary aligned with industry benchmarks

- 10% pension contribution

- Private Medical Insurance (PMI)

- 25 days of holiday (with increasing allowance over time)

- Non-contractual bonus scheme

- Retail discounts

- Inclusive and dynamic workplace culture

- Free on-site parking and a modern working environment

- Flexible benefits tailored to individual needs

This is an exciting opportunity to join a leading company in the construction industry. Interested candidates are encouraged to apply now.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Description

Company Overview
I am currently recruiting for a well-established leader in the construction industry, known for our innovative solutions in form work, false work, and geotechnical services. Operating across the UK, Middle East, and Australia, they provide cutting-edge solutions for a range of construction projects. Their affiliated companies also specialise in concrete accessories and reinforcements, offering globally sourced solutions for the industry.

Role Overview
I am currently seeking a full-time, on-site Team Leader for the Customer Services/Hire and Sales Desk at their office in Burton Upon Trent. In this role, you will be responsible for managing daily operations, leading the Customer Services, Hire, and Sales Desk teams, and ensuring efficient work flow. You will oversee customer inquiries, coordinate the hiring and sales processes, and provide leadership to ensure team success and customer satisfaction.

Key Responsibilities
- Lead and manage the Customer Service, Hire & Sales Desk team, ensuring smooth daily operations.
- Supervise and mentor a team of Customer Service Coordinators, ensuring high levels of customer satisfaction and attention to detail.
- Act as the primary contact for both internal and external customer inquiries via phone and email.
- Process hire and sales orders throughout the project life cycle, from initial order to final return, with accuracy and timeliness.
- Provide contract administration support to the field sales team for equipment hire and sales within the construction industry.
- Produce management reports to support business objectives.
- Build and maintain professional relationships with customers, delivering high-quality service at all times.
- Ensure all work is executed in compliance with company policies and procedures.

Qualifications
- Proven leadership or supervisory experience in a customer service environment.
- Experience working on a Hire Desk or Sales Desk within the Plant & Equipment Hire industry or a Construction Plant Department.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to prioritise, strategies, and manage multiple tasks effectively.
- Solid commercial awareness.
- Proficiency in Microsoft Office Suite and CRM software.

What They Offer
- Competitive, bench marked basic salary
- 10% pension contribution
- Private Medical Insurance (PMI)
- 25 days holiday (increasing with service)
- Non-contractual bonus scheme
- Retail discounts
- Inclusive and dynamic work environment
- Flexible benefits tailored to your needs

If this opportunity aligns with your experience and aspirations, we encourage you to apply today!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Mortgage Collections Officer

Location: Mansfield

Department: Mortgages

Salary: Competitive

Reports to: Mortgage Collections Team Leader

Fixed Term Contract - 12 months

About the Role:

I am looking for a detail-oriented and customer-focused Mortgage Collections Officer to join a well-established company. The successful candidate will manage arrears accounts, provide excellent customer service, and support customers in finding appropriate solutions for their financial needs. This role requires strong organisational skills and the ability to work within a highly regulated environment.

Key Responsibilities:

Arrears Management: Handle all arrears accounts, maintaining regular contact with customers and offering support where possible.

Customer Service: Provide and promote an excellent standard of customer service across all mortgage administration tasks.

Concession Reviews: Review concession and contract variation requests, making accurate recommendations.

Direct Debit Process: Manage the monthly unpaid direct debit process.

Regulatory Compliance: Produce quarterly arrears statements and 2 month+ arrears letters in line with regulatory requirements.

Complaint Handling: Address and resolve customer complaints in line with company policies and procedures.

Account Management: Process changes to customer accounts, ensuring records are up to date.

Vulnerable Customer Specialist: Develop expertise in managing vulnerable customer cases.

Mortgage Administration: Assist with mortgage payments, redemption's, and other administrative tasks.

Quality Assurance: Conduct quality checks on mortgage completions and retention of business.

Project Participation: Participate in system testing and wider society projects.

General Duties:

- Adhere to documented policies and procedures, ensuring compliance with FCA's Conduct Risk requirements and Anti Money Laundering regulations.

- Maintain risk awareness and report any potential breaches.

- Contribute to the company's goals and promote its interests.

- Undertake additional duties as required.

Person Specification:

Qualifications: 5 GCSEs/O'Levels (A-C). A-Levels/Diploma Level 3 equivalent is desirable.

Experience: At least 1 year of experience in a collections/arrears environment. Experience in a highly regulated environment is desirable.

Knowledge: Understanding of current mortgage lending legislation.

Skills: Excellent organisational skills, attention to detail, ability to work to deadlines, and provide outstanding customer service.

Attributes: Team player with a friendly and positive 'Can do' attitude.

This is an excellent opportunity to join a dedicated team in a dynamic environment. We offer competitive compensation, opportunities for professional growth, and a supportive workplace culture.

If this sounds like a role you would be interested in hearing more about, please apply or send your latest CV

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Temporary Senior Brand Executive (10-Month Contract - Maternity Cover)

Are you an experienced marketer with a knack for driving brand success? Macildowie is seeking a Temporary Senior Brand Executive for a 10-month contract, primed to lead marketing initiatives for a well-established company based in Swadlincote. If you possess marketing expertise, preferably within construction or logistics, and are capable of driving and travelling to Belfast bi-weekly, this opportunity is for you.

Key Responsibilities:

- Develop and execute the annual brand plan and budgets for our client within the specified contract duration.

- Conduct competitor analysis, market trend assessment, internal sales evaluation, and targeted market research to inform marketing strategies.

- Coordinate, develop, and execute fully integrated marketing campaigns within defined time lines and budget constraints, encompassing various elements of brand promotion.

- Strategies and implement effective product launch plans within the contracted period.

- Oversee the ongoing development and maintenance of brand websites.

- Utilise CRM effectively to enhance customer and consumer communications.

- Efficiently manage external agencies and suppliers (creative, PR, digital) to ensure timely project delivery within allocated budget, deadline, and quality standards.

- Evaluate completed marketing activities to assess their commercial impact concerning business benefit versus budget.

- Ensure effective communication of planned marketing activities within the specified contract period.

- Complete any other reasonable tasks as requested during the temporary tenure.

Qualifications and Experience:

- Demonstrated experience in successfully developing and implementing brand plans and marketing strategies.

- Marketing experience within the construction or logistics industry is highly preferred.

- Proficient in market analysis, competitor evaluation, and interpreting sales data.

- Strong project management skills with the ability to manage integrated marketing campaigns across diverse platforms.

- Familiarity with CRM systems and digital marketing tools.

- Exceptional communication, organisational, and multitasking abilities.

- Must possess a valid driver's license and be able to travel to Belfast as required.

If you are interested in this position then apply now with an update CV and someone will be in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.