Bedfordshire

Step Into a Thrilling Career in Customer Service!

Are you ready to ignite your career and make a real impact in an exhilarating customer service role? This is your chance to shine in a dynamic environment where your enthusiasm and skills take centre stage. Here's what awaits you:

What You'll Dive Into:

1. Spark Engaging Conversations: Be the energetic voice that delights customers, providing answers, guidance, and exceptional support.

2. Transform Challenges into Triumphs: Tackle customer concerns with flair, turning issues into success stories and leaving everyone impressed.

3. Become a Product Guru: Master a range of products and services, offering expert advice and solutions that wow our customers.

4. Ensure Smooth Sailing: Manage orders, returns, and exchanges with finesse, keeping everything running seamlessly and efficiently.

5. Deliver Top-Notch Technical Support: Assist customers with technical issues, providing clear, helpful solutions that enhance their experience.

6. Uncover Insights: Collect valuable feedback from customers, driving continuous improvements and shaping our service offerings.

7. Keep Everything on Track: Document your interactions meticulously, ensuring every detail is captured and managed effectively.

8. Collaborate and Conquer: Work hand-in-hand with your team and other departments to create a flawless customer experience.

9. Build Meaningful Connections: Forge lasting relationships with customers, delivering personalised service that fosters loyalty and trust.

10. Grow and Thrive: Engage in ongoing training and development, staying ahead of industry trends and applying new skills to excel in your role.

Eager to Dive In?

Don't miss out on this thrilling opportunity! Connect with us today and discover how you can join a vibrant team where your passion and expertise make a real difference.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Role: HR Advisor
Location: Cranfield
Contract: Permanent, office based.

The opportunity

This role will provide professional, expert HR advice across a full range of employee relations cases in line with Company policies and procedures.

You will constantly review and redesign processes and procedure, guides, and documents to
continuously improve our systems.

You will proactively manage and develop relationships and communication channels with all levels of operational management to ensure compliance and best practice in your subject matter

Key Responsibilities

• Provide advice and guidance on employment-related matters including contractual issues employee relations and HR related matters in accordance with Company HR policies and procedures, legislation and best practice referring to the Senior HR Partner or HRD, as appropriate.
• Provide guidance and advice on performance, conduct, grievance, probation and absence issues and manage formal employee relations processes, referring to the Senior HR Partner or HRD, as appropriate.
• Support disciplinary and grievance investigations through advice on the conduct of the meeting and format.
• Drafting questions, reports and correspondence to support the process.
• Support all processes with appropriate written documentation, e.g., invite letters, outcome letters.
• Develop effective relationships with the business to promote good employee relations across the organisation.
• Monitor trends in employment practices and advising on appropriate proactive action.
• Support line managers with practical advice and guidance on how to manage formal ER issues, ensuring consistency of approach and compliance with legislation and in line with Company policies, procedures and processes.
• Keep up to date with any legislative changes and developments in best practice HR and Employee Relations.
• Update and audit the HR information system (Fourth) to ensure accurate ER information is input onto the system.
• Update the ER case management tracker to ensure that the information is accurate and up to date.
• Deliver workshops contributing to content on a range of ER related topics.
• Keep the Senior HR Partner updated on all ER cases and escalate where necessary.
• Take non-verbatim notes at meetings as necessary.
• Be an employee policy subject matter expert, enhancing and providing solutions to current working practices.
• Oversee the health & wellbeing process in conjunction with our Occupational Health provider.
• To produce monthly KPI's for board reporting.

The candidate

• A proven track record in a previous HR/ER Advisory role, in particular experience of dealing with numerous and complex Employee Relations cases, up to and including Tribunal stage across a number of organisation functions
• Demonstrates strong commercial approach and understanding of business needs.
• Experience of development and delivery of manager up-skilling both individually and through workshops/formal development interventions.
• Up to date Employment Law knowledge and practical application of legislation.
• Passionate about customer service and delivering professional HR support to the business.
• Capability to establish professional credibility quickly.
• Experience of coaching and influencing line managers and senior business leaders.
• Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.
• Strong analytical and diagnostic skills.
• Resilient, adaptable and flexible.
• CIPD level 5 qualified or relevant experience to demonstrate level of competence.
• Excellent written and verbal communication skills High quality letter writing is crucial
• Ability to communicate effectively across a broad spectrum of managers with varying levels of capability.
• Excellent MS office skills

For more information or should you wish to apply for the role, please get in touch.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Role: HR Advisor
Location: Cranfield
Contract: Permanent, office based.

The opportunity

This role will provide professional, expert HR advice across a full range of employee relations cases in line with Company policies and procedures.

You will constantly review and redesign processes and procedure, guides, and documents to
continuously improve our systems.

You will proactively manage and develop relationships and communication channels with all levels of operational management to ensure compliance and best practice in your subject matter

Key Responsibilities

• Provide advice and guidance on employment-related matters including contractual issues employee relations and HR related matters in accordance with Company HR policies and procedures, legislation and best practice referring to the Senior HR Partner or HRD, as appropriate.
• Provide guidance and advice on performance, conduct, grievance, probation and absence
• issues and manage formal employee relations processes, referring to the Senior HR
• Partner or HRD, as appropriate.
• Support disciplinary and grievance investigations through advice on the conduct of the meeting and format. Drafting questions, reports and correspondence to support the process.
• Support all processes with appropriate written documentation, e.g., invite letters,
• outcome letters.
• Develop effective relationships with the business to promote good employee relations
• across the organisation.
• Monitor trends in employment practices and advising on appropriate proactive action.
• Support line managers with practical advice and guidance on how to manage formal ER issues, ensuring consistency of approach and compliance with legislation and in line with Company policies, procedures and processes.
• Keep up to date with any legislative changes and developments in best practice HR and Employee Relations.
• Update and audit the HR information system (Fourth) to ensure accurate ER information is input onto the system.
• Update the ER case management tracker to ensure that the information is accurate and up to date.
• Deliver workshops contributing to content on a range of ER related topics.
• Keep the Senior HR Partner updated on all ER cases and escalate where necessary.
• Take non-verbatim notes at meetings as necessary.
• Be an employee policy subject matter expert, enhancing and providing solutions to
• current working practices.
• Oversee the health & wellbeing process in conjunction with our Occupational Health
• provider.
• To produce monthly KPI's for board reporting.

The candidate

• A proven track record in a previous HR/ER Advisory role, in particular experience of
• dealing with numerous and complex Employee Relations cases, up to and including
• Tribunal stage across a number of organisation functions
• Demonstrates strong commercial approach and understanding of business needs.
• Experience of development and delivery of manager up-skilling both individually and
• through workshops/formal development interventions.
• Up to date Employment Law knowledge and practical application of legislation.
• Passionate about customer service and delivering professional HR support to the business.
• Capability to establish professional credibility quickly.
• Experience of coaching and influencing line managers and senior business leaders.
• Strong time management, organisation and prioritisation skills and the ability to work
• under pressure and to deadlines.
• Strong analytical and diagnostic skills.
• Resilient, adaptable and flexible.
• CIPD level 5 qualified or relevant experience to demonstrate level of competence.
• Excellent written and verbal communication skills High quality letter writing is crucial
• Ability to communicate effectively across a broad spectrum of managers with varying
• levels of capability.
• Excellent MS office skills

This is a full time, office based role, paying an attractive salary of up to 40k

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Role: HR Advisor
Location: Cranfield
Contract: Permanent, office based.

The opportunity

This role will provide professional, expert HR advice across a full range of employee relations cases in line with Company policies and procedures.

You will constantly review and redesign processes and procedure, guides, and documents to
continuously improve our systems.

You will proactively manage and develop relationships and communication channels with all levels of operational management to ensure compliance and best practice in your subject matter

Key Responsibilities

• Provide advice and guidance on employment-related matters including contractual issues employee relations and HR related matters in accordance with Company HR policies and procedures, legislation and best practice referring to the Senior HR Partner or HRD, as appropriate.
• Provide guidance and advice on performance, conduct, grievance, probation and absence issues and manage formal employee relations processes, referring to the Senior HR
• Partner or HRD, as appropriate.
• Support disciplinary and grievance investigations through advice on the conduct of the meeting and format.
• Drafting questions, reports and correspondence to support the process.
• Support all processes with appropriate written documentation, e.g., invite letters, outcome letters.
• Develop effective relationships with the business to promote good employee relations across the organisation.
• Monitor trends in employment practices and advising on appropriate proactive action.
• Support line managers with practical advice and guidance on how to manage formal ER issues, ensuring consistency of approach and compliance with legislation and in line with Company policies, procedures and processes.
• Keep up to date with any legislative changes and developments in best practice HR and Employee Relations.
• Update and audit the HR information system (Fourth) to ensure accurate ER information is input onto the system.
• Update the ER case management tracker to ensure that the information is accurate and up to date.
• Deliver workshops contributing to content on a range of ER related topics.
• Keep the Senior HR Partner updated on all ER cases and escalate where necessary.
• Take non-verbatim notes at meetings as necessary.
• Be an employee policy subject matter expert, enhancing and providing solutions to current working practices.
• Oversee the health & wellbeing process in conjunction with our Occupational Health provider.
• To produce monthly KPI's for board reporting

The candidate

• A proven track record in a previous HR/ER Advisory role, in particular experience of dealing with numerous and complex Employee Relations cases, up to and including
• Tribunal stage across a number of organisation functions
• Demonstrates strong commercial approach and understanding of business needs.
• Experience of development and delivery of manager up-skilling both individually and through workshops/formal development interventions.
• Up to date Employment Law knowledge and practical application of legislation.
• Passionate about customer service and delivering professional HR support to the business.
• Capability to establish professional credibility quickly.
• Experience of coaching and influencing line managers and senior business leaders.
• Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.
• Strong analytical and diagnostic skills.
• Resilient, adaptable and flexible.
• CIPD level 5 qualified or relevant experience to demonstrate level of competence.
• Excellent written and verbal communication skills High quality letter writing is crucial
• Ability to communicate effectively across a broad spectrum of managers with varying levels of capability.
• Excellent MS office skills

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are excited to present a great opportunity for an experienced HR professional to join a brilliant public sector organisation based in Bedfordshire on a permanent basis. This organisation is committed to fostering a supportive and engaging work environment and is seeking a dedicated HR Manager to lead their HR team and ensure the delivery of high-quality HR services.

Job Purpose:

• Provide effective, high-quality HR support to leaders, managers, and employees.
• Lead the HR team, providing expert advice and coaching.
• Oversee employee relations cases throughout the organisation.
• Deliver professional, confidential, and consistent HR guidance.
• Align HR activities with the institution's culture and values.
• Ensure the student experience is central to HR activities.

Key Responsibilities:

• Manage the HR team, ensuring SLAs are met and excellent customer service is provided.
• Collaborate with Recruitment, Payroll, Learning and Development teams.
• Offer sound ER advice guidance, managing complex cases, supporting management teams throughout the organisation
• Support Group Heads of HR in policy development, departmental planning, and audits.
• Lead performance management, succession planning, and development opportunities within the HR team.
• Implement HR policies and procedures, ensuring compliance with current legislation.
• Manage Employment Tribunal cases and annual pay reviews.
• Develop and maintain HR process manuals and guidance documents.
• Act as a role model in transforming and strengthening the institution's culture and values.
• Participate in organisational meetings and support various HR projects.

Qualifications, Experience, and Skills:

• CIPD Level 5 or equivalent experience in HR Management
• Experience in a busy HR environment
• Previous line management experience
• Excellent knowledge of employment legislation and ER best practices
• Substantial experience in generalist HR roles, policy application, and case management
• Strong problem-solving and conflict resolution
• Effective communication, interpersonal, and influencing skills

This role is offering a salary up to £46,000 per annum and also offers an excellent benefits package, which includes 35 days annual leave (including Public Holidays), hybrid working and access to a generous pension scheme just to name a few.

If you are an experienced HR professional that can hit the ground running and is looking to make a significant impact, we want to hear from you! This role offers a unique opportunity to contribute to the institution's mission and support the growth and development of its employees.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Customer Care Adviser - Bedford (Temporary Possibility to Permanent)

We are currently representing a leading global brand seeking a Customer Care Adviser to join their dynamic UK team. This temporary position offers an exciting opportunity to work with a well-known consumer brand, delivering excellent customer service and support. The role is based in Bedford, with the potential for extension into January.

Main Responsibilities:

• Respond to customer queries via email, phone, and other media channels, delivering a professional and friendly service.
• Meet required KPIs and team SLAs.
• Make outbound calls to both current and historic customers for information purposes.
• Troubleshoot customer issues and provide advice on products, up selling when applicable.
• Contribute to process improvements and enhance operational efficiency.
• Assist with administrative tasks as required.
• Foster a positive and collaborative team environment.

Skills & Experience Required:

• Proven experience in a fast-paced customer care environment with strong attention to detail.
• A proactive, "can-do" attitude and a team player mentality.
• A confident and professional telephone manner with a bubbly personality.
• Self-motivated, able to manage your own workload and time effectively.
• Excellent communication skills and the ability to build effective relationships with customers and colleagues.
• Strong IT skills, including Microsoft Word, Excel, Outlook, and the Internet. Training will be provided for in-house systems.
• CRM system experience is preferred but not essential.

Role Details:

• Location: Fully on-site in Bedford.
• Working Hours: Monday to Friday, 9:00 am - 5:00 pm.
• Hourly Rate: Competitive, based on experience.

This is an exciting opportunity to join a globally recognised brand and make a real impact in the customer care space. If you're passionate about providing exceptional service and eager to work in a dynamic team, we'd love to hear from you.

To apply, please send your updated CV. Due to the volume of applications, we may not be able to respond to every candidate, so if you do not hear from us, please assume your application has been unsuccessful at this time.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.